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Professional, friendly service

Story from nhs.uk

"Professional, friendly service"

About: Frimley Health NHS Foundation Trust

Needed to book a blood test appointment online which was quick and simple. Phlebotomy Reception were friendly, patient and helpful. Nurse conducting the test was professional, friendly and cheerful. Time taken for appointment, from arriving to leaving, was 15 minutes. An excellent service provided in a challenging environment. Thank you.

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Response from Frimley Health NHS Foundation Trust 3 years ago
Frimley Health NHS Foundation Trust

Submitted on 15/02/2021 at 09:31
Published on nhs.uk at 15:30

I am, so pleased you had such a quick service, last year when COVID started we really did have issues with waiting times and spacing so we put in a bid to change the process to a booking system on a couple of sites that did not already have this in place, this has made a massive difference to our patients and their experience, we are so pleased we did this.

regards

Michelle Youens

Head of Patient Experience

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