"Check your appointment text message!"

I've just got back from the Tissue Viability clinic at St Charles where I had gone for a 14:30 appointment to have my dressings changed. The reason I say 14;30 is because that was when the nurse who did the previous session told me it was.

It turns out that the all-seeing, all-knowing "computer" system thought that it was an 11:30 appointment. Thus it was that I was patronized to within an inch of my life, by a senior member of staff, who was intensely rude to me and then when I expressed discomfort at this treatment, actually called the security staff on me. It was only when a junior member of the nursing team appeared, and apologized profusely, and conceded that maybe there was a possibility that the error was not of my making, that I was able to calm down.

This is not the first time that the aforesaid senior member of staff has managed to make me feel 2 inches tall. Previous encounters have involved this person attributing some perceived failure of mine to carry out instructions relating to leg-care somehow being down to a lack of moral fibre on my part!

I know the NHS are under immense pressure and I support them completely, but I do not need this type of nonsense.

So, to sum up, if you are told one thing and the text-message says another thing, then it's probably best, for the sake of your mental health, to go with the text message...