"Service great, communications poor"

I attended the hospital on the 30/12/20 for two skin biopsies.

The experience was first class, great doctor and nurse.

It is now 4 weeks later and I am trying to get the results.

I was told a letter had been sent, but it hasn't arrived .I called the dept. on a few occasions and finally got through. I was told I couldn't get my results over the phone, or text but an e mail may be possible. I offered to come in , but was told I couldn't because of Covid. I fully understand that the hospital is under pressure , but my results are sitting there, and all I am asking is to be told them .It won't take any time and will stop me worrying .I am now waiting for a new letter to be produced or potentially a call. It ridiculously time consuming for the staff and upsetting for me.