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"Every patient should matter"

About: Russells Hall Hospital

Admitted by ambulance with very low bp and severe dehydration, waited in the ambulance for over two hours. The nurse from a&e wanted to do my bloods whilst in the ambulance so they could send me home because I wasn’t a serious enough case. Eventually I was given a cubicle and 3 different people had to attempt to take my bloods and I was told it’s difficult because you are dehydrated. I was eventually given a drip and some time later the doctor came in chaperoned by someone else not sure why to be told nothing on your bloods no point you staying you might as well go home if you stay overnight we won’t do anything more for you. He then put pressure on me to make a choice so I obliged and said I would go home then if you won’t do no more. Throughout my stay I asked 6 different staff for paracetamol including the doctor and nobody bothered to get me a paracetamol. Then one of the nurses came to me to say you can go home now il get someone to take your cannula off. Nobody come for an hour. I rang the bell for half hour nobody still attended to me for another 20 mins. In my view it was appalling how I was treated.

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Responses

Response from Amirah Shaikh, Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust 3 years ago
Amirah Shaikh
Patient Experience Administrator, Patient Experience,
The Dudley Group NHS Foundation Trust
Submitted on 17/02/2021 at 16:29
Published on Care Opinion at 17:18


We do aim to offer our patients the highest standards of care and we are sorry if we have fallen short of those standards on this occasion. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

As part of our ongoing commitment to improve patient care, this feedback will be forwarded to the matrons who look after Accident and Emergency, the Emergency Assessment Unit for them to follow up with their staff.

It is difficult to comment on your specific case without your details and reviewing your medical notes, but if you wished to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily look into the issues you have raised.

Patient Experience Team

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