"Poor practice and disappointing "

I suffer with chronic tonsillitis which in most cases turns bacterial. I had contacted the practice and due to covid had a telephone appointment to which a nurse spoke to me, she asked me to send photos of my throat which I did. I at this point was in tears as I could hardly speak, I had puss on my throat and tonsils to which she told me I need a covid test and to just take painkillers.

Two days later and a negative covid test (which I knew because I have chronic tonsillitis) I called for help again to which I spoke to the same nurse who said my photos didn’t seem severe. By this stage I cannot eat, drink, talk properly and swollow. I called 111 who were extremely upset that a doctor had not seen nor spoke to me from the practice due to my symptoms and negative covid test. They kindly made a point that a doctor spoke to me and I finally received proper treatment of antibiotics and started to feel better within 2 days. What angers me is that I want to speak to a doctor firstly and secondly if I had I would have possibly not suffered the way I did if I had been treated the first time I called. Very disappointed as I have normally had great experiences with the practice.