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"Action taken when I discovered a lesion."

About: Scarborough General Hospital / Gynaecology

(as the patient),

My local GP had failed to diagnose problem, finally declaring it to be "nothing to be concerned about". I persisted, was seen by Mr Ahmidat, Consultant Gynaecologist on 14th January and, had the lesion removed 25th January, under local anaesthetic. Mr Ahmidat also removed good skin around the area, which could be compared at the Laboratory. 

After the operation, I was in a great deal of pain - Paracetamol would not alleviate the pain. I phoned the hospital 1st February, Mr Ahmidat saw me that morning and, prescribed Diclofenac. Unfortunately due to an error at my local GP surgery, the prescription was not sent to my nominated Pharmacy, so I didn't get the medication until the morning of 4th February. 

Mr Ahmidat phoned me later that day and, was very concerned that I had waited so long for the medication, which Aston Pharmacy had kindly delivered to my home. Mr Ahmidat explained that the biopsy had revealed the removed lesion to be a basal cell carcinoma, a locally invasive tumour. He has a lovely calming manner, both over the phone and, in person. He arranged a follow up appointment for 6 weeks time, but also told me that I could contact him any time before then. 

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Responses

Response from Jasmine Rayner, Patient Experience Administrator, York and Scarborough Teaching Hospital NHS Foundation Trust 3 years ago
Jasmine Rayner
Patient Experience Administrator,
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 12/02/2021 at 13:41
Published on Care Opinion at 13:41


Thank you for taking the time to leave your feedback. Firstly, I am sorry to hear about your recent health concerns. It must have been a tough time for you, but with the help of Dr Ahmidat it sounds like you have had a great resolution and recovery. Secondly, I am so sorry to hear about the delay of your medication from the pharmacy, but again, I am glad to see the quick and caring instincts of Dr Ahmidat ensured he followed up with you regarding your care. Making sure our patients feel as cared for and valued as you did on this occasion is incredibly important to us and represents our trust values perfectly. I hope, should you ever need our services again, that we provide the same calming and reassuring care that you received from Dr Ahmidat on this occasion. Thank you once again and I wish you all the best for your follow up appointment.

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