This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Got an earlier vaccination appointment"

About: NHS Lanarkshire

(as the patient),

My wife and I were booked in for next Saturday, but on Sunday (past) we noted a facebook notification saying that spaces were available earlier.   We phoned the number on our notification on Sunday morning and were pleased to be given appointments that afternoon.   The  person on  the telephone could not have been more helpful.

Arrived at the centre, the admin staff could not have been more helpful or friendly.  We were given information from several staff about the vaccine and were then passed on to a nurse for the actual vaccination.  At no time were we waiting we here simply passed from one station to the next. 

The vaccination its self was painless and again the nurse passed on more information and was very friendly   The whole procedure took less than half an hour and that included a 15 minute seat at the end just to make sure that we had no adverse reactions. 

We have nothing but praise for the staff involved.  Thanks to everyone.


Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marjorie McGinty, Head of Improvement, Quality Directorate, NHS Lanarkshire 3 years ago
Marjorie McGinty
Head of Improvement, Quality Directorate,
NHS Lanarkshire
Submitted on 15/02/2021 at 10:58
Published on Care Opinion at 10:58


picture of Marjorie McGinty

Dear horologiumce59

Thank you for taking the time to provide feedback on your recent experience of booking your vaccine and attending the clinic.

I am pleased to hear that you found the booking service helpful and that you received your appointment for the same day.

I am also pleased that your experience of the vaccination centre was positive and that you and your wife experienced the smooth process that the staff work very hard to provide.

I will pass on your feedback to the vaccination programme staff.

kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k