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Pharmacy staff

Posted By warmfq65

"Pharmacy staff"

About: Kingston Hospital

(as a service user),

I was waiting to collect a prescription from Boots pharmacy. The receptionist was abrupt, rude and loudly announced my medical problems. I waited for over 35 minutes and when I asked about the time I was given an equally rude response. I was upset nearly to the point of tears about theway I was spoken to.

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Responses

Response from Holly Goodyear-Farhan, Communications Manager, Kingston Hospital NHS Foundation Trust 3 years ago
Holly Goodyear-Farhan
Communications Manager,
Kingston Hospital NHS Foundation Trust

Submitted on 10/02/2021 at 17:04
Published on Care Opinion on 11/02/2021 at 11:13

I am very sorry to hear about your recent experience and I have passed on this feedback to the Boots pharmacy team.

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