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"A&E attendance and referral to 24 PCT"

About: King's Mill Hospital / Accident and emergency NEMS Community Benefit Services Limited

(as a service user),

In January 2021, I reluctantly attended A& E due to persistent chest pains which were not being relieved by beta blockers or paracetamol.   After being seen quickly in A& E and having a normal ECG and being established whether my pain was tolerable, I was subsequently referred to the primary care team.  

The clinician who held a consultation with me (Mick) was excellent and could not understand with the symptoms I was having (potential heart attack or Pulmonary Embolism) why I had been referred to PCT.   Twice he walked with me down to majors and had a number of conversation with doctors at the staff station to discuss my case, who were not prepared to admit me.   He was persistent and ran a blood test of almost everything which indicated I had a blood clot somewhere in my body and was subsequently treated for this and enabled to go home to rest, before returning for a x-ray and CT scan.

I thought this would potentially be weeks away and was called back the following day to ambulatory care in which it was established I had a growth in my lung.   Mick was tentative and persistent and as he said himself, he treats everyone as if they are a member of his family. Thankfully due to his persistence and caring attitude, this as picked something up which is hopefully benign or in the early stages of cancer and much more manageable as a result.

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Responses

Response from Quality Governance Manager, NEMS Community Benefit Services Ltd 3 years ago
Submitted on 09/02/2021 at 11:12
Published on Care Opinion at 12:13


Dear conditionergg57,

Thank you for taking the time to provide feedback about our service. I am very pleased that you had a positive experience and that you felt listened to by our clinician Mick. I will ensure that your feedback is passed on to him and I am pleased that his persistence paid off in ensuring you received the care you needed.

Best wishes to you for your future treatment and recovery.

Many thanks,

Quality Governance Manager

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