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Care and compassion

Posted By M Forbes, M&J Mackie

"Care and compassion"

About: Aberdeen Royal Infirmary / Critical Care Scottish Ambulance Service / Emergency Ambulance

(as a service user),

We would like to thank the ambulance crew for their prompt attendance and dedication. To the team at ward 106b, Aberdeen Royal Infirmary for their kindness, care and compassion shown to Allyson during the time she spent there recently. To Dr Gamble for discussing Allyson’s care with such empathy, making we as a family feel that Allyson was his only patient and concern. To Elaine for her leadership, her team are a credit to her and she achieved an atmosphere both calm and efficient. Both Neil and Katie, Allyson’s nurses, were friendly, sympathetic and professional. We would like to extend our thanks to all of those who cared for Allyson directly and to all of those who work to make the ward run smoothly. We will always be grateful for the time we got to spend with her at the end of her life. It gave us a sense of peace. Your care is much appreciated.  

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Responses

Response from Euan Esslemont, Deputy Regional Director - North Region, Scottish Ambulance Service 3 years ago
Euan Esslemont
Deputy Regional Director - North Region,
Scottish Ambulance Service

Submitted on 04/02/2021 at 11:49
Published on Care Opinion at 11:49

Dear jenrenburn,

Thank you for taking the time to leave feedback through Care Opinion.

I am so sorry to hear of your loss. My thoughts are with you.

We are always extremely grateful to receive such feedback referring to timely response and most importantly care and compassion when the Scottish Ambulance Service has been called to help.

I would like to pass on your feedback to the ambulance crew who cared for Allyson.

To assist to identify the crew, would it possible to call our admin team please, on 01224 812200 to pass on additional details of our response, so we confirm the response on our systems?

Please take care and thank you again for taking time to get in touch.

Kind regards,

Euan..

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Response from Helen Paddon, Nurse Manager, Critical Care, NHS Grampian 3 years ago
Helen Paddon
Nurse Manager, Critical Care,
NHS Grampian

Submitted on 09/02/2021 at 09:32
Published on Care Opinion at 09:32

picture of Helen Paddon


Dear M Forbes and M and J Mackie,

Please accept my sincere condolences and I am thinking of you and your family.

Thank you for your very kind words in regards to the team that were caring for Allyson.

I will make sure that Dr Gamble, Neil, Katie and Elaine all receive this feedback and I am sure they will be very touched by your positive comments.

In what must have been such a difficult time, I am glad that the team were able to provide you with comfort and support.

Thank you for sharing your story

Kind regards,

Helen Paddon

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