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"My Covid Journey"

About: Antrim Area Hospital / Accidents & Emergency Antrim Area Hospital / Ward A4 Medical Whiteabbey Hospital / Nightingale Wards

(as a service user),

I was anaemic and feeling unwell.  I was on the phone to the GP.  I had to have a blood test.  I had a call back from the GP.  I had to go to hospital straight away.  I attended Antrim ED.  I was seen very quickly.  I had breathing problems.  The staff when I first went in were brilliant.  I was moved to a sideroom.   I was in ED for 14 hours.  The staff coming in and out of the sideroom were very thorough.  They did a Covid test. 

The night staff came on.  Some were okay.  A member of staff told me my Covid test was positive.  Towards the end of the time in ED I became very anxious.  I asked for pain relief but felt ignored.  I told the staff that I suffer from panic attacks and asked if I could get some medication for anxiety.  The nurse was dismissive and I felt like they didn't care.  I felt like they were ignoring me when I was buzzing for help.  My anxiety was so bad, I had a panic attack.  The nurse said you're not getting any tablets until you get to the ward. 

They then said I was going to A4.  I asked the doctor why they didn't prescribe me tablets and they said they had never been bleeped. They knew nothing about it.

The treatment in A4 was fantastic.  They gave me diazepam straight away and reassured me.  They took time with me. Just spending some time and talking helped.  The treatment was first class.  I couldn't fault them.  The ward was clean and tidy.  The staff are run off their feet.

It was hard to know that someone had passed away and I could see the impact it had on staff.

I was then transferred to Whiteabbey Nightingale.  Again first class.  I get to see the physio.  The weakness and the breathing make it difficult to mobilise.  The staff are very helpful.  If I can get the breathing settled, I look forward to getting home.

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Responses

Response from Lauren Henry, Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital, NHSCT 3 years ago
Lauren Henry
Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital,
NHSCT
Submitted on 02/02/2021 at 11:53
Published on Care Opinion at 12:03


Hello, my name is Lauren Henry. I am Assistant Clinical Services Manager in Nightingale Whiteabbey.

Thank you for taking the time to share your experience of care within Whiteabbey Nightingale. I am delighted to hear your experience of care within the ward. I will share this story with the entire team as positive feedback is so encouraging for the team.

I hope your breathing improves and you get to go home soon.

Lauren Henry

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