My father was a patient in A5 for over 3 weeks during the September & October 2020. Our experience of care overall is not a positive one.
The key concern was the lack of communication; e.g. diagnosis without been informed, needing to ask specific questions in order to get an answer. It is so frustrating as families are not getting to see their loved ones, they cannot see the deterioration and are relying on timely information. My father was moved to other wards where communication was better but still not adequate.
Generally staff appeared to care, however there was no co-ordination of care, literally a different staff member every time we phoned. The wards should have named staff who co-ordinate the care and a device for older patients & families to face time at a designated time. My father sadly passed during these most difficult of times and his last weeks were spent without his family apart from the last few days at home.
"The lack of communication"
About: Antrim Area Hospital / Ward A5 Care of the Elderly Antrim Area Hospital Ward A5 Care of the Elderly BT41 2RL
Posted by scutumxg75 (as ),
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