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Social.distancing and QR code

Story from nhs.uk

"Social.distancing and QR code"

On a visit to the treatment centre I was early. While I waited I observed a lot of staff not observing the social distancing rules which I found very disturbing. One person ran down the stairs as a patient came up. I waited until this person reached the top before I made my way down. The person who ran past the patient then ran back up the stairs past myself. I also tried to find the QR code for my NHS app. I asked a receptionist only to be told that there wasn't one, after they had asked me what QR code was. I have been in lockdown since last March doing my bit to help the NHS. I was very upset by all of this.

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Responses

Response from Nottingham University Hospitals NHS Trust 3 years ago
Nottingham University Hospitals NHS Trust

Submitted on 19/02/2021 at 14:17
Published on Care Opinion at 14:17

I am sorry to hear that you were upset by some of your experiences when attending your appointment at the Nottingham Treatment Centre.

I hope that you will accept our assurance that social distancing (as well as the other ways that staff can help protect patients and colleagues from Covid-19) is forefront in the minds of everyone who works for Nottingham University Hospitals and is maintained wherever it is possible to do so. We are continuously reminding our teams to adhere to the Trust social distancing guidance and measures put in place to keep both staff and patients safe.

With regards to QR codes which can be used to be scanned to check-in on the NHS track and trace app, these are not required or widely used in a hospital environment as they are not intended for locations where people are moving around (with surgical face masks required) rather than congregating. I am sorry that the member of staff you spoke to about this was not able to answer your question fully at the time.

We would be happy to discuss any concerns you have raised further – if you would like to do this please get in touch with the Patient Experience Team by emailing QMCPET@nuh.nhs.uk.

With best wishes

Michael Soroka

Head of Estates (QMC and Ropewalk House)

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