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She put my mind at ease.

Posted By Miss DMU

"She put my mind at ease."

About: Aberdeen Royal Infirmary / Rheumatology (Joint conditions)

(as the patient),

When I needed to contact Rheumatology Dept regarding a letter sent to me, I  was apprehensive as due to Covid it makes you think whether you need to or not.   The call was answered by the wonderful Jackie she put my mind at ease & talked me through what she was going to do, made sure I was ok with message she would forward.   At no time did I feel I had wasted anyone's time & for me that is a huge thing. Thank you.

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Responses

Response from Eleanor Binnie-Reid, Nurse Manager, Medicine 4, Medicine Sector, NHS Grampian 3 years ago
Eleanor Binnie-Reid
Nurse Manager, Medicine 4, Medicine Sector,
NHS Grampian

Submitted on 02/02/2021 at 09:35
Published on Care Opinion at 09:35

picture of Eleanor Binnie-Reid

Hi

Thank you for your lovely feedback about the Rheumatology department. During these challenging times it is heartwarming to receive such positive comments. I'm glad to see Jackie made you feel so supported and I will make sure your comments are feed back to her. We are always here to help and please feel free to contact us at any time you need us.

Best wishes

Eleanor ( Nurse Manager)

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