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Rubbish service

Story from nhs.uk

"Rubbish service"

About: Rotherham Hospital

I came for treatment of lacerated wound, and cut index finger nail. Taken for wash and clean under local anaesthetic. Then I was told to go to my local GP and get my tetnus injection from there. I did go to GP who said you need to get register before we could administer any treatment and for tetnus it should have happened in AE.

I went again to AE and they made me wait for three hours for tetnus injection and then told me that next minor injury doctor is gong to come after two hours at mid night. What AE service that I have come across.worst triage by a doctor on 19th January 2021 around 1900 hrs,

you can't leave tretment in middle. Specially for tetnus.

Worst performing AE , people should avoid it.

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 3 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 21/01/2021 at 09:54
Published on Care Opinion at 09:54

Dear Anonymous, hello my name is Samantha, Head of Patient Experience at the Hospital. I was sorry to read of your recent experience with our UECC department. It is always our intention to provide the best service possible and as such disappointing when the services falls below the expectations of our patients. If you would like us to discuss the matter further please contact the Patient Experience Team on 01709 424461 Monday to Friday 9am to 4pm or alternatively you can email the team at the following address, your.experience@nhs.net with your details and we will make the necessary enquires.

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