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Helpful

Story from nhs.uk

"Helpful"

About: Wythenshawe Hospital

I arrived in reception in area 6 at 9am with my letter of appointment,on being told it was for Wednesday not Monday . Oh dear! Your receptionist said wait a moment, he went to ask if the staff in the department which checks Pacemaker implants could see me then. They were able to, and saved me coming back on Wednesday. Full Marks to your Receptionist , for his kindness ,please thank him.

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Response from Wythenshawe Hospital 3 years ago
Wythenshawe Hospital

Submitted on 26/01/2021 at 12:03
Published on nhs.uk at 19:31

Dear Elizabeth,

Thank you for your positive comments posted on the NHS website regarding your visit to Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback that reflects their hard work and dedication. It was delightful to hear that the receptionist contacted the department and was able to re-arrange your appointment to save you visiting again. I can assure you that we have passed on your kind feedback to the Director of Nursing who will share this with the staff involved in your visit, particularly the receptionist.

The Patient Experience Team

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