"Extremely hard to contact"

I have been with the surgery since 2015. When I have had reason to attend the surgery, the staff are always polite, helpful and understanding. The surgery seems to run reasonably to time. I can't complain on that front.

BUT.....

Getting hold of the surgery is extremely difficult. Due to Covid, walk-ins are not recommended so the phone is the only real option. Today (January 18th) I tried to call 37 times, only to get a constant engaged tone. Historically, this surgery has had issues with its phone system which we were told was fixed so I can only assume this is a human factor. Whether they are so busy the phone is red hot or being left 'off the hook' is irrelevant.