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Cant get through to AMU ward

Posted By hadarsd45

"Cant get through to AMU ward"

About: Pinderfields General Hospital / General medicine

(as a relative),

My mum was taken onto this ward yesterday all day we've been trying to get in touch for an update on how she is. No one ever answers the phone just either letting it ring out or picking it up and putting phone straight back down. I think its bad enough that were not allowed to visit without keeping us informed on mum's condition feel so frustrated right n desperately worried about her im at my wits end. 

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Responses

Response from Clare Blackburn, Head of patient Experience, Mid Yorkshire Hospitals NHS Trust 3 years ago
We are preparing to make a change
Clare Blackburn
Head of patient Experience,
Mid Yorkshire Hospitals NHS Trust

Submitted on 21/01/2021 at 09:12
Published on Care Opinion at 09:24

Thank you for sharing your comments regarding your recent experience and it is clear from your posting how upset you have been left feeling for which I am sincerely sorry.

I can only imagine how worrying it must be for you to continually telephone the ward and it not be answered. Staff fully appreciate how restricted visiting regulations has had a significant impact on relatives not being able to see their loved ones and receive updates on their condition and treatment. This also places an increasing pressure on ward staff who do not always have the resource to ensure that effective communications are in place. As a result, the Trust has a number of Family Liaison Officers in post and a key function of this role is to support clinical staff in ensuring effective communication of information between patients and their relatives. Regrettably, there is only a small pool of those roles within the Trust however, we are in the process of looking to increase the number of these roles.

If you would like to contact the PALS team (myh-tr.palsmidyorks@nhs.net) they will try and make contact with the Ward Manager/Matron on your behalf to ask for someone to call you.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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