This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Excellent services, staff & organisation"

I recently had the need to undergo an MRi scan and was very concerned about the timings due to the ongoing pandemic crisis and it’s effect on the provision of services. I therefore contacted Heath Lodge Clinic who bent over backwards to arrange for me to have my scan done as quickly as possible and with the appropriate technicians. Not always easy to organize I am sure in the best of times. I dealt with their representative almost daily for a week and liaised via e-mail/telephone. Throughout the process I found the support, kindness and the fact that the staff were as eager as me to organize an appointment second to none. Heath Lodge no doubt is an efficient, well organized clinic that clearly employs only the best of personnel and for that I wish to affirm how pleased I am that I used their services and would do so again should the occasion arise in future.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Heath Lodge Clinic 3 years ago
Heath Lodge Clinic
Submitted on 19/01/2021 at 19:21
Published on nhs.uk on 20/01/2021 at 19:53


Dear Sonia

Thank you so much for taking the time to share such kind comments about your positive experience when you recently needed to contact us regarding booking your appointment for your MRI scan here at Heath Lodge Clinic.

We have worked tirelessly throughout the ongoing pandemic to continue to provide a safe environment for patients to continue to undergo their much needed diagnostics and treatment, adhering to all government safety guidelines, so thank you so much for leaving us a 5 star rating of your experience.

Thank again you for taking the time to comment on the efficiency and organisation of our clinic and staff.

I will ensure that your comments are passed on to the staff involved to all of the staff who helped to facilitate your care.

Kind Regards

Heath Lodge Clinic

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k