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Calls never answered

Story from nhs.uk

"Calls never answered "

About: Bradford Royal Infirmary

My dad who is seriously ill in ward 15, when trying to ring to get answers about his condition I can never through, I live about 180 miles from the hospital but even if I was closer with covid I'm not allowed to visit. All I wish for is that someone on the ward to pick up the phone. I understand that the nurses may be busy but surely someone needs to man the phone.

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Responses

Response from Bradford Teaching Hospitals NHS Foundation Trust 3 years ago
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 05/02/2021 at 11:56
Published on Care Opinion at 13:47

Thank you for your feedback, and my apologies for the delay in responding. I am really sorry to hear about the issues you have experienced during your dad’s stay on ward 15, this must have be a very worrying time for you. We will pass on your feedback to the ward Matron, in order to address and highlight the issues you have raised. If you would like to discuss this further please contact our Patient Experience Team on 01274 364 810 or by emailing patient.experience@bthft.nhs.uk. Thank you.

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