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Too anxious to attend Salford royal

Story from nhs.uk

"Too anxious to attend Salford royal "

About: Salford Royal

On attending my outpatients appointment I was stopped by security and asked to put on a mask I explained I was exempt and I was asked to produce an exemption card which i replied I’ve never heard of such a card. He then started shouting aggressively and was very angry. I did however show his colleague my appointment letter which clearly states respiratory on it. I was made to feel humiliated by this experience and as a result will not be attending until this Covid-19 issue is resolved

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Responses

Response from Salford Royal 3 years ago
Salford Royal

Submitted on 16/02/2021 at 15:58
Published on nhs.uk at 17:59

Dear Matthew

I apologise that you were made to feel like this while attending for your appointment. This is not the service we try to provide for patients. I will pass your message onto the team. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 206 2003 or email pals@srft.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns.

Kind regards

The Patient Experience Team

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