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Unprofessional

Story from nhs.uk

"Unprofessional "

About: The Whittington Hospital

I was first referred to Whittington for hearing loss and had a battery of tests which confirmed there was a problem. I was told I would be sent a follow-up appointment but I had to go back to GP to prompt them because they didn't contact me. They made and cancelled several of my appointments without giving prior notice of cancellation.

Recently they cancelled my appointment for 05.01.2021 and sent me a letter saying they have a DNA 'Do not attend policy' if you miss an appointment you are sent back to your GP and will have to get another referral.!!

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Responses

Response from The Whittington Hospital 3 years ago
The Whittington Hospital

Submitted on 25/01/2021 at 15:41
Published on nhs.uk at 18:14

Dear Patricia,

Thank you for taking the time to provide feedback. We hope this finds you well.

We are sorry to hear of the difficulties you have experienced with your appointment and that you received a ‘Did Not Attend’ letter. If you would like to discuss this further, the PALS & Complaints team would be happy to hear from you. You can contact them on 020 7288 5551 or via email at whh-tr.whitthealthpals@nhs.net.

We will ensure that your feedback is shared with the relevant staff members.

Best wishes

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