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"Very unhelpful practice "

About: Iridium Medical Practice, Richmond Pcc

I have ovarian cyst for about 2 years . Non of my questions been answered can't even get answer how bigger it's gone from start till now. When give call to reception to say that I need to speak with doctor that i have questions she said no you can't have appointment you have to wait 6 weeks until my next scan. I have pain in my stomach I feel dizziness and tiredness and I can't even ask is this connected to ovarian cyst, is this normal or not. I m very disappointed now 6 weeks I have to stay in stress just because I can't get answers on my questions. If you can't be doctor you shouldn't be then if you not willing to help people then you shouldn't work at gp but all they care about receive good salaries your priority should be patient you are paid for they don't give us any favors

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Responses

Response from Iridium Medical Practice, Richmond Pcc 2 years ago
Iridium Medical Practice, Richmond Pcc
Submitted on 16/12/2021 at 19:14
Published on nhs.uk on 17/12/2021 at 21:18


Dear Kristin Krauc,

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We apologize for the inconvenience caused on this occasion.

Kind Regards,

Practice Management Team

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