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Care Opinion

My Experience Following A Fall

Posted By Leikp56

"My Experience Following A Fall"

About: Nightingale Wards / Nightingale 2 Northern Ireland Ambulance Service / Emergency ambulance response Whiteabbey Hospital / Rehabilitation Wards

(as a staff member posting for a patient/service user),

I was feeding the hens.  One of them flew into my face and knocked me over.  I broke my hip. The ambulance came to get me.  The staff were very reassuring and gave me pain killers.

I was taken to the Royal.  After my surgery, i was moved to an isolation room on the fracture ward.  There was no television.  The staff were quite good however they were quite slow at answering the call bell.  The food was okay. My pain was well managed.  The ward was clean.  The wee woman never stopped cleaning.

I was then taken to the Whiteabbey Nightingale for my physio.  You couldn't ask for any better.  The ward is so clean, food is good and the staff have been so good.  I haven't got anything bad to say.

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Responses

Response from Rachel Deane, Equality & PPI Officer, Equality, PPI & Patient Experience, Northern Ireland Ambulance Service 3 years ago
Rachel Deane
Equality & PPI Officer, Equality, PPI & Patient Experience,
Northern Ireland Ambulance Service

Involve you in decisions about your care

Submitted on 18/01/2021 at 15:06
Published on Care Opinion at 15:06

picture of Rachel Deane

Good afternoon

Thank you for taking the time to share your story, staff at NIAS are always pleased to hear good feedback and that they provided reassurance and care when it was needed.

I hope that you are recovering well and that your hens don't cause you any more problems.

Rachel

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Response from Lauren Henry, Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital, NHSCT 3 years ago
Lauren Henry
Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital,
NHSCT

Submitted on 18/01/2021 at 15:52
Published on Care Opinion on 19/01/2021 at 10:47

Hello, my name is Lauren Henry, I am Lead Nurse at Whiteabbey Nightingale.Thank you for your time to share your experience with us following your fall. I am delighted to hear you had a good experience in Whiteabbey Nightingale. This is a new team and I will share your experience with the wider nursing and therapy team.

I hope you are doing better now after breaking your hip and wish you well to settle back in at home.

Kind wishes

Lauren Henry

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