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"Concern over hand sanitiser"

About: Cannock Chase Hospital

I attended the hospital for an appointment on 7th January and entered and left via the first level entrance. Upon entering I scan my Track and Trace app and then proceeded to gel my hands. no problems but when I left there was there was no gel in the machine. I reported this to the guard at the door who just shrugged his shoulders and continued to play on his phone.

I was fortunate to have some hand gel of my own which I used. As this was quite early in the day I can only imagine how many people entered or left the building without appropriate hand sanitiser. This is not acceptable during such global crisis and considering the local rates are increasing.

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Responses

Response from Christine Rock, Patient Experience Advisor, The Royal Wolverhampton NHS Trust 3 years ago
Christine Rock
Patient Experience Advisor,
The Royal Wolverhampton NHS Trust
Submitted on 13/01/2021 at 12:52
Published on Care Opinion at 12:52


Thank you so much for taking the time to post comments regarding your recent patient experience.

I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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