"Appalling "

Thank you for sharing your comments regarding your recent experience and it is clear from your posting how frustrated you have been left feeling for which I am sincerely sorry.

It is disappointing to read of the events that you have experienced on Gate 43b whilst your Mum is an inpatient. I can only imagine the unnecessary distress this will have caused you and for that I am sincerely sorry.

I can only imagine how worrying it must have been for you to continually telephone the ward and it not be answered. Staff fully appreciate how restricted visiting regulations has had a significant impact on relatives not being able to see their loved ones and receive updates on their condition and treatment. This also places an increasing pressure on ward staff who do not always have the resource to ensure that effective communications are in place. As a result, the Trust has a number of Family Liaison Officers in post and a key function of this role is to support clinical staff in ensuring effective communication of information between patients and their relatives. Regrettably, there is only a small pool of those roles within the Trust however, we are in the process of looking to increase the number of these roles.

If you would like to contact the PALS team (myh-tr.palsmidyorks@nhs.net) they will try and make contact with the Ward Manager/Matron on your behalf to ask for someone to call you.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)