
My son attended RACH for an outpatient appointment last year (I meant to write at the time but completely forgot). He's a teenager and can be anxious at times - though he doesn't let anyone know that. A member of the Play Team subtly helped distract him while getting blood taken - knowing just what to say, and the radiographer who took his x-rays was brilliant with her explanations with what the x-ray's showed and why they were needed. Really makes a big difference when staff go out of their way, not just to do their jobs, but to make the patient feel special and included.
Explanations
Staff attitude
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