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"Helpful and Friendly Staff"

About: Royal Aberdeen Children's Hospital Royal Aberdeen Children's Hospital / Out Patient Department Royal Aberdeen Children's Hospital / Play Service

(as a parent/guardian),

My son attended RACH for an outpatient appointment last year (I meant to write at the time but completely forgot).  He's a teenager and can be anxious at times - though he doesn't let anyone know that.  A member of the Play Team subtly helped distract him while getting blood taken - knowing just what to say, and the radiographer who took his x-rays was brilliant with her explanations with what the x-ray's showed and why they were needed.  Really makes a big difference when staff go out of their way, not just to do their jobs, but to make the patient feel special and included.   

Explanations

Explanations

Staff attitude

Staff attitude

Responses

Response from Play Service Manager, Royal Aberdeen Children's Hospital, NHS Grampian last week
Submitted on 14/01/2021 at 13:15
Published on Care Opinion at 15:09


Thank you for your feedback. I am so pleased to hear that you and your son had a positive experience when you attended his recent appointment. We really do have some fantastic staff at the hospital and they will be delighted to read your feedback.

Play Service Manager

Royal Aberdeen Childrens Hospital

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Response from Kathryn Auchnie, Clinical Nurse Manager, Childrens Division, NHS Grampian last week
Kathryn Auchnie
Clinical Nurse Manager, Childrens Division,
NHS Grampian
Submitted on 15/01/2021 at 09:30
Published on Care Opinion at 09:30


picture of Kathryn Auchnie

Dear Kirkd39

Thank you for your feedback following your son's attendance at outpatients. I agree, it is difficult to know what a teenager is thinking and feeling as they don't give much away do they? I am glad that he was reassured by the interventions of the play service and the radiographer.

I will ensure they all receive a copy of your feedback

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