"Helpful and Friendly Staff"

About: Royal Aberdeen Children's Hospital Royal Aberdeen Children's Hospital Aberdeen AB25 2ZG Royal Aberdeen Children's Hospital / Out Patient Department Royal Aberdeen Children's Hospital Out Patient Department Aberdeen AB25 2ZG Royal Aberdeen Children's Hospital / Play Service Royal Aberdeen Children's Hospital Play Service AB25 2ZG

Posted by Kirkd39 (as a parent/guardian), 4 years ago

My son attended RACH for an outpatient appointment last year (I meant to write at the time but completely forgot).  He's a teenager and can be anxious at times - though he doesn't let anyone know that.  A member of the Play Team subtly helped distract him while getting blood taken - knowing just what to say, and the radiographer who took his x-rays was brilliant with her explanations with what the x-ray's showed and why they were needed.  Really makes a big difference when staff go out of their way, not just to do their jobs, but to make the patient feel special and included.   

Explanations

Staff attitude