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Felt like a burden

Story from nhs.uk

"Felt like a burden"

About: The Royal London Hospital

I had a bleeding bladder and called nhs111. I was advised to go to urgent care without delay. Once there, without a check up the doctor diagnosed it was a urine infection and sent me home with antibiotics. Despite some of answers to his questions were "no" which didn't relate to urine infection. He was also grumpy for wasting time.

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Responses

Response from The Royal London Hospital 3 years ago
The Royal London Hospital

Submitted on 11/01/2021 at 11:40
Published on nhs.uk at 19:37

Dear Anonymous

Thank you for your feedback from which we are sorry to read of your experience at Royal London Hospital – Barts Health NHS Trust. If you was seen in the Urgent Care Centre, although based on our site, this service is managed by Tower Hamlets Coop. They can be contacted at thgpcg.complaintsandfeedback@nhs.net to look into this further if you wish. If you were by seen in our Emergency Department and you would like for us to look into this further, please send us your full name, contact details, NHS number, telephone number and full details of the concern including date of incident to bhnt.centralcomplaints@nhs.net

Kind regards

Central Complaints Team

Barts Health NHS Trust

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