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"The level of care was outstanding to us and we just cannot thank you all enough."

About: Lorn & Islands Hospital / Maternity care Royal Alexandra Hospital / Maternity Royal Hospital for Children (Glasgow) / Neonatology

(as a parent/guardian),

Our daughter was born in the RAH in Glasgow, but got quite sick not long after her birth. She was then transferred over to the childrens hospital nicu in Glasgow. I unfortunately could not go with her, and we spent one night apart from each other which was a horrible experience.

A nurse Pauline looking after her set up an internet link for me so I could see how she was, I was also able to phone her, which I will be eternally grateful for as she was very reassuring. I don't want to go into huge details about what happened as I might be here along time, but I am along with my partner so grateful for everyone's help, all the nurses and drs involved in our daughters care, all admin staff arranging accommodation for my partner the first night in the hospital, and a hotel.

The breast feeding support nurse who managed to get us a family room together for the last two nights, so I could establish breast feeding with my daughter and make sure she was okay before travelling 3 hours back home. All the staff were amazing and caring towards us, we will always be so grateful for this. I really wish I could remember every one's names but because I was under so much stress and very anxious I just can not.

I want to thank a nurse called Wendy who took 10 mins to sit down with me and talk to me about how I was feeling, she honestly made me feel so much better. All the nurses were so kind and caring. All the Drs who explained to us what was going on, the level of care was outstanding to us and we just can not thank  you all enough.

We also want to thank the midwifes and drs on duty in the RAH the day our daughter was admitted to intensive care, 

Also an Auxiliary Nurse who worked the night shift, Also Thank Lesley who remembers me from the Birth of my first child. Even though I've not mentioned everyone I'm still very grateful for everyone's care. 

A great thank you to all the midwifes who were involved in my care on the labour ward, I literally could not of done it without you. The care you receive on the labour ward is outstanding.

Last I would like to thank my own midwife Ronnie in Oban hospital, for all her care, she went above and beyond her duty of care for me and will be eternally grateful for it. She phoned me whilst she was on holiday to check up on my daughter while she was in the nicu in Glasgow. She was there to reassure me through every step of my pregnancy as my first birth was traumatic, she came out to visit us a couple of weeks after we got home. Thank you Ronnie.   

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Responses

Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 3 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 12/01/2021 at 13:20
Published on Care Opinion at 13:20


picture of Coral McGowan

Dear Bababoo22,

Thank you so much for your wonderfully kind comments regarding the care your daughter, your partner and you all received from our Neonatal Intensive Care Unit team at what was obviously a very distressing and anxious time.

I was delighted to read how well supported you felt by various members of the team, including doctors, nurses and admin support, all of whom will receive a copy of your comments, along with our own thanks.

I hope you're all settled back at home and your daughter is doing well.

Take care and best wishes

Coral

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Response from Jaki Lambert, Head of Midwifery - Argyll & Bute, NHS Highland 3 years ago
Jaki Lambert
Head of Midwifery - Argyll & Bute,
NHS Highland
Submitted on 22/01/2021 at 13:31
Published on Care Opinion at 13:31


Dear Bababoo22

Thank you for sharing your feedback about the care you received locally in Oban and in Glasgow.

It is wonderful to hear how supported you felt through all parts of your maternity journey.

I will make sure that Ronnie and the team in Oban and the Isles know that you have shared such positive feedback.

Best wishes for you and your family.

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