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"The staff were absolutely amazing."

About: Hull Royal Infirmary / Gynaecology

(as a service user),

I stayed on the Cedar Ward for a day due to having a procedure and from the minute I stepped through the door the staff were absolutely amazing all the way up until leaving. No faults what so ever. I’ve never felt so comfortable and just at ease even though i was very nervous about going. I can’t thank the staff enough for their kindness, generosity and amazing service. Each member of staff was fab...however I do want to mention someone in particular. Fern (I think) was one of the student nurses there. I cannot explain how brilliant she was to me. Put my socks on, sat at my bedside to have a general chit chat about our lives and just put my mind at ease so much. She even let me have a nap and made me some tea and toast lol . So Thank you so much Fern you definitely deserve the recognition. 

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Responses

Response from Andy Lockwood, Head of Patient Experience & Engagement, Hull University Teaching Hospitals NHS Trust 2 years ago
Andy Lockwood
Head of Patient Experience & Engagement,
Hull University Teaching Hospitals NHS Trust
Submitted on 12/11/2021 at 09:39
Published on Care Opinion at 13:20


Apologies for our delayed response.

Thank you for taking the time to add your comments on the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Cedar Ward team.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regard

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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