This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Minor Injuries rude staff

Story from nhs.uk

"Minor Injuries rude staff"

I was made to feel like an inconvenience for my partially dislocated shoulder that I'd reset myself. Was asked why I bothered them with it and made to feel like I shouldn't have even sought help. Later that day I went to Addenbrookes UTC for an appt. booked by NHS111 where I was referred for surgery and given appropriate pain relief and a sling to go home in while I await talking to the surgeon in the next few days.

Never again will I use this unit, even if life-threatening.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from New Cottages Day Hospital 3 years ago
New Cottages Day Hospital

Submitted on 08/01/2021 at 09:22
Published on nhs.uk at 16:56

Many thanks for taking the time to get in touch. I was most sorry to read about what happened at our Minor Injury Unit (MIU) based on the Princess of Wales Hospital site. Your description of events falls very short regarding the quality of service and care we want to provide for our local community. I am very keen to have our MIU service manager investigate your feedback. Would you mind sending in your personal details to help with the investigation. Please send your information to our PALS e-mail account: pals@cpft.nhs.uk . Once we have your details, I can ask the MIU manager to assist.

Please can we have -

Your full name:

Date of birth:

Tel / Mob number:

NHS number (if known):

Approximate time of appointment and date:

Registered GP surgery:

Home address with postcode:

Many thanks for your help and I look forward to hearing back from you.

Kind regards

Christopher Hampson

PALS & Patient Experience Team

Cambridgeshire and Peterborough NHS Foundation Trust

E-mail: pals@cpft.nhs.uk

Tel: 0800 376 0775 / 01223 219 444 Please leave your name and telephone number. We will call you back as soon as we can.

Web: www.cpft.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k