"Disgraceful"

This is the third time my mother has been told a nurse would come to take a necessary blood test and no one has arrived. The warfarin clinic said she needed a blood test on Wednesday 6th January . My 91 year old mother phoned the surgery on Monday 4th January to check a nurse was coming and was reassured that would happen. No-one arrived. No contact, no explanation, no nothing. For the THIRD time. My son is a doctor and my daughter in law is an intensive care nurse. We are all disgusted with the way my mother is being treated, Ruth Owens (daughter)