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Speedy Response

Story from nhs.uk

"Speedy Response "

About: St James's University Hospital

I have terminal brain cancer and was getting sharp pains. I rang my Consultant's Secretary to explain my concerns. I received a call from radiology that day and I received a cancellation within two days. I can't thank everyone enough for their speedy response and putting my mind at ease. Hopefully my tumours havent grown and I will get positive results. I love & support the NHS staff for their hardwork and dedication to all patients including myself.

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Responses

Response from Leeds Teaching Hospitals NHS Trust 3 years ago
Leeds Teaching Hospitals NHS Trust

Submitted on 11/01/2021 at 08:46
Published on Care Opinion at 08:46

Thank you so much for taking the time to write to us.

Your post is wonderful to read and I am extremely pleased that you had such a pleasant experience whilst in our care.

I am delighted to know that our services are delivering a level of care that met your needs and fulfilled all your expectations.

I have taken the liberty of passing your kind words to the Oncology and radiology teams.

With kindest regards

Rosie
Senior Nurse
Patient Experience

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