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A gp surgery

Posted By victorsn66

"A gp surgery"

About: Swansea Bay University Health Board

(as the patient),

I rung up my surgery to get an appointment regarding mental health. 

The second day that I couldn’t get one. 

So I told the receptionist it is an emergency ( which it is) 

They replied with-and what’s the emergency today? When I told them “mental health” they grunted, 

As if mental health is not an emergency. Well it is when you have been feeling like this for over a week. And now plucked up the courage to ring, 

They asked me my address ( I have recently moved but hadn’t changed it over yet) 

Went off the phone, came back and said -is that where you live? Now the only way they would know that I moved was due to unrelated personal connections with other staff from the same surgery. So clearly my name has been brought up. I’m now worried that my personal information will be passed on to them. 

I will be taking it further. 

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Responses

Response from Swansea Bay University Health Board 3 years ago
Swansea Bay University Health Board

Submitted on 25/02/2021 at 17:25
Published on Care Opinion at 17:25

Dear victorsn66,

We are sorry to read about your recent experience with the GP practice.

In line with the complaints procedure, we would advise you to firstly discuss your concerns with the GP Practice manager.

If you are still not happy with the response please contact the Public Service Ombudsman for Wales who will review the matter.

The Ombudsman can accept complaints through his website, by e-mail, in writing, or over the phone. The Ombudsman’s contact details are:

Phone: 0300 790 0203

Email: ask@ombudsman.wales

Website: www.ombudsman.wales

Address: Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ.

Kindest regards

Swansea Bay University Health Board

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