"Terrible Practice "

Administration staff are rude and have reduced me to tears twice through being obstructive

Made an appointment to speak to a doctor - could give me a day - but no idea on time , apparently sometimes they ring fast but can call at anytime

I am a foundation doctor working in a GP practice during the pandemic too and explained that it was difficult to schedule my appointments around with no idea of time- the doctors at this pracitce are all working from home due to the pandemic (im working in practice so i am fully aware other GP practices are having face to face appintments) Waited all day , doctor never rang me. Was told i would have to ring back at 8 am to book an appointment or book one week later.

Tried to reschedule appointment , requested that given the pandemic i didnt want to waste time and that all i was asking for was a private referal please coould they send a task requesting a private referal- one administator said she would , rang the next day she hadnt, next day administrator said she would ask- apparently doctor refused ? intermittent tachycardia with normal bloods and sinus arrhythmia on ECG - ? 24 hour tape required ? Privately insured ?

( The nurse had said to get bloods and an ECG speak to a doctor and they would refer me to cardiology for a 24 hour tape - she was very helpful and generally fantastic - she is an assett to the practice )

This practice is unable to take blood test any day except Tuesdays (ridculous) and also refuse to take ECGs at the moment so i had to go to hospital to get one ( Other GPs all around the country are still doing ECG's just like the GP practice i work in)