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Great treatment

Posted By Toni2021

"Great treatment"

About: Altnagelvin Area Hospital / Emergency department

(as a service user),

I was attacked by a dog and had to attend for a tetanus injection. I was checked in by the friendly receptionist. I was triaged by the nurse (again friendly and compassionate) within 5 minutes and then treated with the injection and given a course of antibiotics by the friendly and helpful Dr Taggart and medical student (Daniel). They explained everything they were going to do and made sure I was happy to proceed. 

All in all I was in and out in about 40 minutes (I had brought a book and a flask of tea expecting to be hours because I wasn't in a life threatening situation) 

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 07/01/2021 at 11:12
Published on Care Opinion at 11:12

picture of Vi Gray

Hello Toni2021

Thank you for taking the opportunity to share your experience of the ED Altnagelvin Hospital.It is very much appreciated and I hope you are feeling better.

I am acknowledging your kind comments and feedback until a member of the team can respond to you directly in due course. Your post has been shared with the Departmental Sister and Consultant.

Best wishes

Vi Gray

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Response from Colleen Hamilton, Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital, WHSCT 3 years ago
Colleen Hamilton
Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital,
WHSCT

management duties

Submitted on 15/01/2021 at 15:47
Published on Care Opinion at 16:46

picture of Colleen Hamilton

Hello Toni2021

Thank you for taking time to give us your feedback on your experience. I hope you are on the mend and feeling much better.

Thank you for your kind words and appreciation regarding Dr Taggart and Daniel and I will certainly pass on the message to them.

I am really glad that your ED journey was a quick and efficient one as we aim to have patient seen and quality treatment provided in a timely manner.

Best wishes

Colleen Hamilton

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