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6 hour wait for triage (still waiting)

Story from nhs.uk

"6 hour wait for triage (still waiting)"

About: New Cross Hospital

Had an 21 week growth scan ultrasound at 4pm. Sonography revealed an issue for review and investigation by a Doctor. Sent upstairs to triage and still here at 10pm not been seen by anyone. Ward is like the Marie Celeste. Understand there are higher priority patients but 6 hours to see a Doctor (and still we wait so could be any amount of time) seems ridiculous. Partner had to go home to get food and blankets. Poor service.

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Responses

Response from Christine Rock, Patient Experience Advisor, The Royal Wolverhampton NHS Trust 3 years ago
Christine Rock
Patient Experience Advisor,
The Royal Wolverhampton NHS Trust

Submitted on 07/01/2021 at 17:01
Published on Care Opinion at 17:01

Thank you very much for taking the time to post comments regarding your recent patient experience.

I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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