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Does anyone answer the phone?

Story from nhs.uk

"Does anyone answer the phone?"

I was sent an email to say book an appointment for a Shingles injection, I have a few questions regarding this so have tried to phone many times with absolutely no luck at all. I understand things are difficult but this is unacceptable.

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Responses

Response from Amirah Shaikh, Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust 3 years ago
Amirah Shaikh
Patient Experience Administrator, Patient Experience,
The Dudley Group NHS Foundation Trust

Submitted on 12/02/2021 at 10:01
Published on Care Opinion at 10:19

Thank you for your feedback.

Sorry to hear that you have experienced issues trying to book an appointment for your shingles injection. Please contact our Patient Advice and Liaison Service (PALS) on 0800 073 0510 who will be able to support you with this.

Patient Experience Team

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