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"Compassionate and person centered care"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Neurology

(as the patient),

I had a fall at work slipping on the ice. I was taken to the QEUH ED , where I was treated with the utmost respect and dignity.  From Karen the triage nurse to Anita and Karen (SCN) the nurses that looked after me, the HCSW  that cannulated me and the doctors they were all amazing and I did not feel like I was a bother. I was then x-rayed and CT scanned and the radiographers were amazing, porters were all so friendly. 

Sadly I had to be admitted to ward 64 acute neurosurgery and from the minute I hit the ward I was treated with care, dignity and respect. Lorraine my nurse was so helpful and able to answer all my questions, she made sure I had adequate pain relief, Michael the registrar was fantastic and spoke to me on a reasonable  level. Seen been Mr Alakandi who was very good and Informative, Audrey the charge nurse was amazing and went above and beyond to make me feel comfortable even got me a proper coffee which means a lot to me. Samara the registered nurse and Lesley the senior charge nurse again attended to everything I needed all a credit to the team. Over all from beginning to current (still inpatient) the teams have displayed ultimate professionalism and person center care and I thank them very much for this. 


Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 2 months ago
Elaine Burt
Chief Nurse, Regional Services,
Submitted on 05/01/2021 at 08:49
Published on Care Opinion at 08:49

Dear Love the NHS,

Thank you for taking the time to post this feedback about the care and attention you received following your recent accident and admission to hospital. It is very reassuring to hear that all teams from the point of your admission were focussed on providing you with person centred care and treating you with the highest standards of dignity and compassion.

I know our teams pride themselves in putting patients first and ensuring high standard of care and they will be pleased to hear your feedback which I will share with them. I wish you well for your continued stay and subsequent rehabilitation. Thank you again for posting this kind feedback.

Take care and kind regards

Elaine Burt

Chief Nurse Regional Services

NHS Greater Glasgow and Clyde

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