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My mum

Posted By geminizj89

"My mum"

About: Antrim Area Hospital / Ward B3 Cardiology Antrim Area Hospital / Ward B4 Acute Assessment Area Nightingale Wards / Nightingale 2

(as a relative),

My mum fell and banged her head. She developed a subsural hematoma and whilst getting treatment for that contracted Covid-19. I felt powerless and full of anguish because I couldn’t see, comfort or help my Mum. The staff at every ward and each hospital that treated my Mum are exceptional people - the specialists, the general care, the health services all of the integrated teams. And as a relative they also treated us with (a lot) of patience. The NHS is incredible in theory and practice. My family are indebted to your brilliance, hard work and compassion.

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Responses

Response from Lauren Henry, Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital, NHSCT 3 years ago
Lauren Henry
Clinical Services Manager Cardiology /Rheumatology, Antrim/Causeway Hospital,
NHSCT

Submitted on 04/01/2021 at 11:12
Published on Care Opinion at 11:59

My name is Lauren Henry, I am Assistant Clinical Services Manager in Nightingale ward 2. Thank you for taking the time to share your experience with me. We are a new team so this experience is invaluable to the Nightingale team. I will share this within the nursing and integrated team.

I hope your mum is doing well and continues to improve over the coming days and weeks,

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Response from Katrina Kelly, Causeway Locality Manager,, Community Care, NHSCT 3 years ago
Katrina Kelly
Causeway Locality Manager,, Community Care,
NHSCT

Submitted on 05/01/2021 at 13:01
Published on Care Opinion at 13:01

My name is Katrina Kelly, an Assistant Clinical Service Manager for Acute Medicine in Antrim Hospital. I am sorry to hear about your mum and I hope she is doing well. Thank you for providing this feedback which I will pass onto my team in the Acute Assessment Area. we recognise that especially during the pandemic with restricted visiting, the staff try to keep families involved and informed about their relatives as best possible. This feedback is much appreciated.

Kindest regards,

Katrina Kelly.

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Response from Stephanie Greenwood, Assistant Director Specialist Medicine, NHSCT 3 years ago
Stephanie Greenwood
Assistant Director Specialist Medicine,
NHSCT

Submitted on 19/01/2021 at 11:28
Published on Care Opinion at 11:28

Dear geminizj89,

My name is Stephanie Greenwood and I am the Clinical Services Manager for Cardiology and Rheumatolgy. Thank you so much for taking the time to feedback. Staff are working under immense pressures currently so receiving feedback like this is so valuable for their morale. It shows that despite the pressures they face, they still provide patients and families with excellent care and compassion.

I hope your mum is doing well.

Best Wishes to you all,

Stephanie

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