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"A recent care experience with overnight stay at Queen Margaret Hospital in Dunfermline, Fife"

About: Queen Margaret Hospital / Day Surgery Queen Margaret Hospital / Theatres

(as the patient),

I was admitted for planned surgery.

I was impressed with the care from the staff and consultants from initial clinic appointment, many investigatory appointments through to my stay for surgery.

On the day of surgery, the pre-op care was brilliant from being first welcomed by the charge nurse,  admitted by the staff, visited by the consultant, anaesthetist and physiotherapist. 

In the anaesthetic room, I was calm and reassured by the staff.

After my operation, I was cared for so well. I did miss out on my family visiting but understandable with covid restrictions. The nurses made up for this. I stayed overnight which was a positive experience with attentive staff.

Before discharge in the morning, I was well informed for going home.

A very positive experience during a worrying time. Staff were very informative, approachable, caring and supportive throughout.

Thankyou from my family and I. 

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Responses

Response from Mandy Clark, Senior Charge Nurse, Day Surgery Unit, Forth Valley Royal Hospital, NHS Forth Valley 3 years ago
Mandy Clark
Senior Charge Nurse, Day Surgery Unit, Forth Valley Royal Hospital,
NHS Forth Valley
Submitted on 05/01/2021 at 16:46
Published on Care Opinion at 16:46


Dear Hen

Thank you for taking the time to post about your recent admission in Day Surgery. I am happy to see that you had a positive experience and kept well informed and that the staff were able to put you at ease and provide the support you required. It can be very daunting coming into hospital especially at the moment with all the restrictions in place.

I will pass on your lovely comments to all the staff involved in your care who im sure will be delighted to read these.

Wishing you a speedy recovery

Best wishes

Mandy

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