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"Covid testing"

About: Health and Social Care Northern Ireland

(as a parent/guardian),

For so long we have lived with COVID and I guess we never thought it would affect us until last night when my daughter spiked a temperature. At first it was denial- try to find another cause but then reality hits that she needed tested. It was reassuring to be able to book the appointment last night and to be able to plan for today. The only comment is the website is not user friendly- so much unnecessary detail which didn’t answer all my questions. 

We arrived at the test centre and it was extremely well organised and calm; I expected chaos but the young staff have measured, simple and direct guidelines. I think it is incredibly creative to use the hazard lights on the car to draw attention to the staff and the whole process, although uncomfortable for my daughter, was well organised. My daughter is eight and even for her she found the experience less scary than she expected and she was happy I could  do it for her
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Linda Craig, Regional Lead for Experience and Involvement, Directorate of Population Health and Wellbeing, Public Health Agency 4 years ago
Linda Craig
Regional Lead for Experience and Involvement, Directorate of Population Health and Wellbeing,
Public Health Agency

My role is to facilitate you to tell your story in the best way possible to make a difference

Submitted on 03/03/2021 at 14:18
Published on Care Opinion on 04/03/2021 at 13:35


picture of Linda Craig

My name is Linda Craig and I am the Regional Lead for Patient Client Experience in the Public Health Agency. Thank you for taking the time to share with us your experience of the testing centre in Antrim. I apologise for the delay in responding. We have shared your story with the staff who organise and support the national testing system as part of the work of the Public Health Agency. I am pleased to hear your daughter was happy with the experience and I trust she has recovered from her illness. It is great to receive feedback on the online service to book a test and I will ensure your comments are shared with the relevant teams.

Thank you again for sharing with us. It is important we can learn from the experience of people engaging with our services

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