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"Masks"

About: Queen Margaret Hospital / Minor Injuries Unit Victoria Hospital / Accident & Emergency

(as a service user),

I attended the Minor Injuries unit at Queen Margaret Hospital, Dunfermline at about 8pm during Dec 2020. I had cut my thumb, not serious or painful but too deep to deal with at home. At the intercom informing them of the situation I upfront said that I couldn't wear a face mask and asked if this would be a problem as I didn't have any covid symptoms but would be happy to wait outside. What followed was an abrupt interrogation, if I had an exemption on medical grounds etc. I asked if I was obliged to explain myself at which point 2 stern looking members of staff came out to the door to continue the interrogation and try to get me to 'just hold it in front of my face' (?) When I told them I was finding this distressing and just wanted to get my cut seen to if possible, one of the members of staff replied "No, you're not." 

So I left. Inconveniencing the person that was driving for me, I then went to A&E at Victoria Hospital, Kirkcaldy where again I upfront explained that I couldn't wear a mask but in this encounter, all the staff at the Vic were kind, respectful, professionals. I got my thumb fixed up and was out again in less than 30mins. 

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Responses

Response from Olivia Robertson, Head of Nursing, Nursing Directorate, Fife Health & Social Care Partnership 3 years ago
Olivia Robertson
Head of Nursing, Nursing Directorate,
Fife Health & Social Care Partnership
Submitted on 12/03/2021 at 17:00
Published on Care Opinion at 17:00


picture of Olivia Robertson

Dear Ladysmilll,

Firstly, I would like to say I am so sorry that you had to endure this type of reception when you attended to seek medical help at the Minor Injuries Unit at Queen Margaret Hospital.

I would be really keen to speak with you so I can gather more details and investigate your concerns further. Would you be able to contact me on 01592 643355 or email me on olivia.robertson3@nhs.scot?

Thank you and look forward to hearing from you soon

regards Olivia

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