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Care Opinion

Bad service

Story from nhs.uk

"Bad service"

About: North Cumbria Integrated Care NHS Foundation Trust

I went with a shoulder injury was told I needed a scan but never heard nothing else ended up in a and e then got referred back to the surgeon and booked for another scan again heard nothing can't blame the surgeon or the team at a and e but it seems the system is failing and I am left in extreme pain which is affecting my work and life. If the NHS in Cumbria are not doing scans due to covid at least have the decency to let people know and not let people think they are getting treated when they are not

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Responses

Response from North Cumbria University Hospitals NHS Trust 3 years ago
North Cumbria University Hospitals NHS Trust

Submitted on 21/12/2020 at 15:08
Published on nhs.uk on 22/12/2020 at 09:32

We are very sorry to receive your comments and concerns via the NHS website about your experience of our A&E department and lack of subsequent referral to radiology.

We take all issues surrounding patient care very seriously and it is disappointing to read that you feel the system is failing you.

The events that you describe are not our usual standard and are clearly very distressing for you; being in pain is never easy when it affects your day to day life.

Without further investigation it is difficult to ascertain what went wrong and due to your anonymity (no contact details) I am unable to look into this any further at the moment.

If you would like us to look into this further can I suggest that you contact us via the PALS team (Patient Advice and Liaison Service)

We can be contacted on

• 01228 814008 between 8.30am and 4.30pm, Monday to Friday (answer machine if we are on another call)

• Email PALS@ncic.nhs.uk

Once again please accept my sincere apologies for the poor experience resulting from your recent A&E experience

Alison S-D

Patient Experience

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