"Telephone conversation"

I called the Triage line on a Saturday morning, whilst I was really struggling with constant nausea and vomiting. The staff member listened to my complaint,  but was not empathetic at all. They were abrupt a couple of times and sounded too busy to listen to my concerns. There was no queries regarding my worries, expectations and no mention of worsening advice. E.g., when to call back,  what if the symptoms persist, any warning signs to look out for.  

The whole conversation made me feel dissatisfied,  worried and frustrated. Being a medical person, I felt neglected and ignored. Although they suggested me some advice, they were too focused on what they want me to do, rather than making a joint decision about my care, that left me with little interest to call them back for further help.