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"A visit to the hospital"

About: Forth Valley Royal Hospital / Women's day care unit

(as the patient),

The consultant whom I saw had a very unfortunate manner. Spoke to me in a very peremptory tone, asking lots of questions about events and dates, and medication I had taken, and expressing surprise when I could not recall every single detail.   When I took time to think about the answer, they appeared impatient, and fired more questions at me.   I am quite sure that all the information required was included in computer records and in the communication from my GP, but they seemed exasperated at my inability to confirm facts such as: when my previous surgery was (I NOW know it was in 2011 - because they did eventually search through the records! ); the name of the surgeon who had performed it; when the follow-up treatment had taken place; and exactly what had been done.   Nor could I recall names of all the antibiotics I had been prescribed for frequent UTIs. (I find such medical terminology difficult to remember. )  Nor could I say how many mls of urine I pass each time I visit the toilet at night!   I began to feel that this staff member thought I was either stupid or in the early stages of dementia - neither of which is true!  

I felt uncomfortable, and frankly belittled by the condescending manner. I believe the nurses sensed my embarrassment, as they appeared to be sympathetic, giving me encouraging smiles.     I think the doctor began to sense my discomfiture and eventually softened in tone a bit.   I am sure they are a good gynaecologist and know the subject well, but the attitude to me as a patient was disappointing and upsetting.   I was examined, which was OK, but two days later I developed yet another UTI, requiring more antibiotics.   I am going to be invited back for further tests / treatment, but would really prefer to see a different doctor please.    

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Responses

Response from Gail Bell, Deputy Head of Midwifery, Women and Children, NHS Forth Valley 3 years ago
Gail Bell
Deputy Head of Midwifery, Women and Children,
NHS Forth Valley
Submitted on 24/12/2020 at 09:46
Published on Care Opinion at 09:46


Dear Gynaecology Patient 1485

I am very sorry to read your posting and would like to apologise for the upset caused.

During a consultation, it is always best practice to ascertain information from our ladies themselves and then use in conjunction with the electronic record. This however should be done in a professional, caring manner and never leave you feeling uncomfortable or belittled, I am sorry this was not the case. Attending hospital appointments are stressful times and do not need the added pressure you have described.

I will share your experience with all and make sure staff reflect and learn from the impact their manner has had on you.

I am unsure which clinic you attended or which Consultant saw you as Care Opinion is anonymous. If you would like me to follow-up regarding your next appointment I would require some details such as name, date of birth and clinic attended. If you are keen for me to follow up I can be contacted via email on gail.bell@nhs.scot or by telephone on 01324567484.

I hope you start to feel better soon and have a lovely festive time.

Kind regards

Gai

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Update posted by Gynaecology Patient 1485 (the patient)

Thank you, Gail. I shall email you privately with the details.

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