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"Adult Medicine Ward Care"

About: Tameside General Hospital

2020 has been a difficult year for all, none more so for a family member struggling with oesophageal cancer. On the whole our family cannot praise the medical team enough for their commitment and care. We can only wish that this was the case across all the wards at Tameside. There appears to be different policies allocated to different wards. At this difficult time when visiting is not permitted, the contact with family and medical updates are all too important. There is in our experience a vast difference between two wards. Ward 46 and ward 30. One provided excellent support, the other sadly lacking. Added to this, an excellent drop off service for change of clothes etc, only to be limited to 9:30-15:30 each day. Working family members fall outside of these times, especially when one ward contacts family for food to be dropped off as they cannot supply a soft diet! Yet another ward can provide!

A great hospital with dedicated staff working under difficult times, sadly let down by, in our experience, one ward.

Medical team we commend you and thank you. Some care teams need to take a look at their care process and respect the family members requests. Hopefully then, our family can give a 5 star award (which medical teams so well deserve)

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Responses

Response from Alexia Charnley, Head of PALS, Complaints and Candour, PALS & Complaints Team, Tameside & Glossop Integrated Care NHSFT 3 years ago
Alexia Charnley
Head of PALS, Complaints and Candour, PALS & Complaints Team,
Tameside & Glossop Integrated Care NHSFT

Manager

Submitted on 18/12/2020 at 10:33
Published on Care Opinion at 10:33


Good Morning

Thank you for taking the time to share your comments about the care on our wards.

I am pleased to hear that your family member was treated with such compassion and care at such a difficult time during their admission.

However it is clear that you had both a positive and negative experience of our services and I am sorry that this contrast resulted in concerns for you at an already worrying time. We strive to ensure consistent messages from all inpatient teams and I am sorry that the correct diet could not be arranged as this should be easily available.

It is disappointing that all care did not meet the standards expected and we would like to talk to you about this in more detail. Please could you contact our team on 0161 922 4466 or at palsandcomplaints@tgh.nhs.uk

Thank you.

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