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"Not the NHS we are fighting for"

About: Rotherham Hospital

I am angry about the practices of RGH I have been waiting for wisdom teeth removed for over a year and understand covid has slowed this process. Now that is has come to me getting the procedure done I am scared to continue with this hospital as they do not make you feel confident. As mentioned I have waited so long my teeth have started to crack and have been in agony, I went for my pre-assessment back in October and only just have a date for January. Now I have received letters about keeping safe during Covid and the information on the letters are out of date they have not been updated since July and a big point it outlines is that I am at higher risk of catching covid during my attendance at the hospital this shocked and scared me. I am at higher risk in a hospital? I will also have a harder time recovering if I catch covid. None of this has been explained to me in my pre-assessment like the letter explains it should, the letter also says alternatives and what could happen without the surgery should have been explained and again I have had no such conversation. The letters themselves are a shambles and are scans of old copies. everything is so unprofessional, I am sick of this NHS we should be proud of that has apparently stood up to covid. From what I can see it is an NHS that cowers behind the virus. This I believe does not reflect across the country or at least I hope it does not but cannot comment on other Hospitals only the one I have had to deal with.

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 3 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust
Submitted on 17/12/2020 at 09:43
Published on Care Opinion at 09:43


Dear Anonymous

Hello my name is Samantha, Head of Patient Experience at the Trust. I was sorry to read of your experience as it is always our intention to provide the best service possible and disappointing when services fall below the expectations of our patients. Should you wish to discuss this matter further in order that we may help and for you to speak to someone directly about your concerns please contact the Patient Experience Team on 01709 424461, alternatively you can email the team at the following address, your.experience@nhs.net

Kindest regards

Samantha

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