"They should listen to people"

The reception staff at Longbridge can be rude, as someone that has agoraphobia and not being able to call as I had no phone at the time, I gave my friend permission to call on my behalf and they said to tell me to go to a phone box! When they know full well that someone with agoraphobia can’t leave the house. That’s just one example, they have no compassion, and I've been put on meds then suddenly taken back off them when they feel like it. They seem to forget that a lot of medication is addictive but again maybe they don’t care, it’s their way or no way, or they say they can not help you and say find a GP when a GP isn’t always qualified for your condition in some cases.

Then you end up being hospitalised then having to go back to the same place that basically put you there. I feel that the knowledge of mental health is poor and that how they deal with me is detrimental to my health.

I feel that some of them look down on people.

Summary: Reception can be rude and get involved with matters that shouldn’t involve them! And the doctors themselves should actually listen to people and not treat them like guinea pigs. Most people know what works for them myself included yet it falls on deaf ears.